Quality Assurance It is our policy to provide a Quality Control System which reflects exactly each clients specification and requirements. This first requires a correct transition of the customers requirements and the capability to measure the variance from the required standard, with the process and means available to rectify the inadequacy. Whilst working to improve and update the system of Quality Control, we monitor and collate all reports relating to quality and discuss these at our monthly corrective action meetings. This is a mandatory operating procedure and linked directly to our EN ISO 9001:2008. Quality Policy & Objective It is our Quality Management Objective to achieve the lowest possible defects record in fulfilling our clients contractual requirements. As a Quality Company, it is imperative not only to maintain standards but to continue towards excellence in our quality cleaning services, as this is the single most important key to success. Quality Control Process The purpose of the system is to record and establish that the agreed cleaning standards are being achieved and constantly maintained, while areas are highlighted that require greater attention to detail. The program establishes minimum frequencies for contract performance inspections that are agreed with each client. Once agreed, an inspection will be recorded on to our Quality Inspection Schedule and cross referenced against records kept on site. Quality Inspection reports have been specifically designed to assist in effective monitoring and detail necessary corrective action. These will be completed as per our Quality Inspection Schedule which will encompass the entire contract within a fixed period of time. These forms are adaptable to any individual contract and can therefore be totally flexible in quantifying measurable elements. Quality System Quality checking procedures revolve around visual checks (daily), area checks (weekly) and fully documented checks (monthly). All inspections are documented using "Quality Inspection Reports" and any defects found are identified in the report. These defects will be rectified by the appropriate action and again logged on the form before being signed off. The results of all quality inspections and customer complaints are analysed regularly to detect trends and identify training needs, etc. This also forms part of the regular review meetings held with clients and is used to develop preventative action procedures. Customer satisfaction, of course, is our ultimate quality check. Formal meetings on a monthly basis between client and ourselves assess the true perception of the service being offered. The whole purpose of our quality system is to provide customer satisfaction by showing continuous improvement. This can be demonstrated both in the perception of the service and is visual form in terms of accurate checking and logging of activity. We are therefore committed to a program of continuous improvement
which provides a clean, safe environment for all. We will do this by
examining and re-examining the way duties are performed, monitoring the
variances of achievement and putting into operation the remedial
measures based on the learning experience.
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